SALES TEAM LEADER UK EN VALENCIA
At randstad, we are currently looking for a team leader - sales inbound uk to join a leading cruise company in its sector, as part of the company's growth and expansion program.
as sales team leader you will lead our sales agents in a dynamic, international sales environment.
your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.
⚓your impact
- lead, coach and motivate sales agents through daily feedback and performance support.
- monitor team performance across sales, conversion, upselling, revenue, productivity, csat and quality kpis.
- provide real-time coaching on consultative selling, objection handling and closing techniques.
- support agents with complex customer situations and high-value bookings.
- identify performance gaps and implement actions to improve sales results and individual performance.
- manage real-time team operations, including breaks and intra-shift adjustments.
- handle customer escalations and collaborate with regional management, quality and wfm teams.
⚓your journey so far
- 4 years of sales experience in a target-driven environment.
- previous team leader experience
- proven track record of achieving sales targets and kpis.
- strong commercial mindset and coaching skills.
- experience in travel, tourism, hospitality, ota, cruise or complex-product sales is an advantage.
- native-level english required.
⚓what we offer
- fixed salary + performance-based incentive.
- international, high-performance sales environment.
- opportunity to develop your leadership career within msc cruises.
- a role where your leadership directly impacts people, customer experience and commercial results.
working hours: rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.
location: valencia, spain
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